Privacy Policy
Effective Date: 3 July 2026
Heatwell Limited (“Heatwell”, “we”, “our”, or “us”) is committed to protecting your privacy and handling personal information in accordance with the New Zealand Privacy Act 2020. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website or contact us.
Information We Collect
We may collect personal information including:
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Name
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Phone number
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Email address
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Physical address
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Photos of thermostats or heating systems you send us
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Information about your enquiry or project
We may also collect website usage data such as:
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IP address
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Browser type
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Device type
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Pages visited
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Referral source
How We Use Your Information
We use your information to:
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Respond to enquiries
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Provide quotes and recommendations
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Identify thermostat models or heating products
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Arrange installation or service work
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Improve our products and services
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Analyse website performance and advertising effectiveness
Advertising and Analytics
Heatwell may use third-party services including:
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Google Ads
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Google Analytics
These services may use cookies or tracking technologies to help us understand website traffic, ad performance, and customer interactions.This information helps us improve marketing and customer experience.
Sharing Information
We do not sell your personal information. We may share information with trusted third-party providers only where necessary to:
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process enquiries
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provide products or services
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manage website hosting or analytics
These providers are expected to protect your information appropriately.
Data Security
We take reasonable steps to protect personal information from loss, misuse, unauthorised access, or disclosure.However, no online transmission or storage system can be guaranteed completely secure.
Data Retention
We retain personal information only for as long as reasonably necessary for business, legal, or administrative purposes.
Your Rights
Under New Zealand privacy law, you may request access to or correction of your personal information.To do so, please contact us using the details below.
Contact Us
If you have questions about this Privacy Policy or your personal information, please contact:
Heatwell LimitedPhone: 0800 392 853
Email: info@heatwell.co.nz